Terms of Service

These Terms of Service (the “Terms”) constitute a legally binding agreement between you (“Customer” or “you”) and Roua Alturk (Kleingewerbe (§ 1 GewO)), registered at Bremer Strasse 30, 65824 Schwalbach am Taunus, Deutschland (the “Provider”, “we”, “us”, or “our”), governing your access to and use of the SentinelEra platform and any associated websites, APIs, agents, and documentation (collectively, the “Service”).

By accessing or using the Service you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not use the Service.

• “Customer Data” — any data you or your end users upload to, transmit through, or generate within the Service, including security telemetry, alerts, configuration, and credentials.
• “Confidential Information” — non-public information disclosed by either party that should reasonably be understood to be confidential.
• “AI Output” — any text, classification, recommendation, score, or remediation generated by the Service’s automated reasoning components.

The Service is a security-operations platform that ingests Customer Data, applies automated detection logic, and surfaces alerts, dashboards, and remediation recommendations through a web interface and APIs. Specific features available to you depend on the subscription tier you have purchased and the integrations you have enabled.

We may update, add, or remove features at any time. We will not materially reduce a feature you depend on without at least 30 days’ written notice.

The Service is an automated tool. It is not a substitute for human security analysts, qualified legal counsel, certified compliance auditors, or any other regulated professional. Nothing the Service produces — including alerts, scores, remediation guidance, AI Output, or compliance reports — constitutes legal, regulatory, financial, medical, or any other form of professional advice.

You are solely responsible for the decisions you make based on the Service’s output. The Service supports your decision-making; it does not replace it.

• You are responsible for protecting the credentials used to access the Service, for the accuracy of Customer Data you submit, and for the lawful basis you have to process that data.
• You will configure the Service appropriately for your environment (retention windows, alert thresholds, role assignments, integration scopes).
• You will independently verify any AI Output before relying on it for material decisions.
• You will notify us promptly of any unauthorised access or suspected breach affecting your account.

You agree not to:

• Use the Service to commit, facilitate, or conceal a crime, infringement, or breach of someone else’s rights.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service except to the extent permitted by mandatory law.
• Attempt to bypass authentication, rate limits, or any other security control.
• Send malware, spam, or any unlawful content through the Service.
• Use the Service to test or attack systems you do not have written authorisation to test.
• Use the Service to build, train, or improve a competing product without our prior written consent.

We may suspend or terminate access if you breach these rules, with or without prior notice depending on the severity.

Fees, billing cadence, and the features included in your subscription are described in your order or in the self-serve checkout flow at the time of purchase. Fees are payable in advance and are non-refundable except where required by mandatory consumer-protection law. All fees are exclusive of any applicable taxes, which you are responsible for paying.

The Service, including all software, designs, trademarks, and documentation, is and remains the exclusive property of the Provider and its licensors. We grant you a non-exclusive, non-transferable, revocable licence to use the Service for the duration of your subscription, solely for your internal business purposes. You retain all rights in your Customer Data.

You grant us a worldwide, non-exclusive, royalty-free licence to process Customer Data strictly to provide, secure, and improve the Service for you. We do not use Customer Data to train general-purpose AI models for the benefit of other customers.

The Service is provided “as is” and “as available”. To the maximum extent permitted by applicable law, we disclaim all express, implied, statutory, or other warranties, including any warranty of merchantability, fitness for a particular purpose, accuracy, completeness, uninterrupted operation, freedom from defect, or non-infringement.

We do not warrant that the Service will detect every threat, prevent every incident, satisfy every regulatory requirement, or remain available without interruption.

AI Output is generated by automated reasoning components that may, despite our best engineering, produce results that are incorrect, biased, incomplete, out-of-date, fabricated, or otherwise unsuitable for your purposes. This phenomenon is commonly referred to as “hallucination”.

You acknowledge and accept that:

• AI Output is provided without any warranty as to accuracy, even when the Service expresses a confidence score.
• You will independently verify AI Output before relying on it to take action against systems, people, or assets.
• We are not financially or otherwise liable for losses, damages, regulatory penalties, missed threats, false positives, lost business, or reputational harm arising from your reliance on AI Output.

To the maximum extent permitted by applicable law:

• Neither party is liable to the other for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, regulatory fines, or reputational harm, regardless of the theory of liability and even if advised of the possibility of such damages.
• Our aggregate liability arising out of or related to these Terms is capped at the total fees you paid us for the Service in the twelve (12) months preceding the event giving rise to the claim, or one hundred euros (€100) if no fees have been paid.
• Nothing in these Terms limits liability that cannot be limited under mandatory law (for example, liability for wilful misconduct, gross negligence, personal injury, or fraud, or under § 309 BGB where applicable).

You will defend, indemnify, and hold harmless the Provider, its affiliates, and their respective officers, employees, and agents from and against any third- party claim, demand, action, loss, liability, damage, fine, cost, or expense (including reasonable legal fees) arising out of or related to:

• Customer Data you submitted, including any allegation that it infringes a third party’s rights or violates applicable law;
• Your use of the Service in breach of these Terms or applicable law;
• Any decision you took, action you executed, or omission you made in reliance on the Service’s output, including AI Output;
• Your failure to maintain reasonable security controls on your own systems and credentials.

We will notify you promptly of any claim subject to this indemnity, allow you to control the defence (with our reasonable cooperation), and not settle any claim without your consent (not to be unreasonably withheld).

Either party may terminate the agreement at the end of the then-current billing period for any reason, with at least 30 days’ written notice. We may suspend or terminate immediately if you breach Section 6 (Acceptable use) or fail to pay fees when due. On termination we will, on request, return or delete your Customer Data within 90 days, subject to retention duties under applicable law.

These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

The exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is the competent courts of Frankfurt am Main, Germany. We may also bring proceedings against you in the courts of your principal place of business.

Consumers (Verbraucher) may bring proceedings in the courts of their country of residence as required by mandatory consumer-protection law. The European Commission’s online dispute resolution platform is available at https://ec.europa.eu/consumers/odr/. We are not obliged and not willing to participate in dispute-resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).

Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including acts of God, government action, war, civil unrest, industrial action, internet outages, or denial-of-service attacks against upstream infrastructure.

• Severability. If any provision of these Terms is held unenforceable, the remaining provisions stay in full force and effect.
• No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, reorganisation, or sale of substantially all our assets.
• Entire agreement. These Terms, together with our Privacy Policy and any order form, constitute the entire agreement between the parties and supersede all prior agreements on the subject matter.
• Notices. Notices to us must be sent in writing to support@sentinelera.com. Notices to you may be sent to the email address associated with your account.